21 December 2003
"Russia Is Served"
Chain companies define the consumer service market in Russia. Only these companies have the strength to cope with high costs and moderate profitability.
Today, it’s difficult to imagine a neighborhood in Moscow without gambling machines, fast-food cafes, a supermarket and a beauty parlor. Recently, this standard set has increased thanks to the new services like Italian dry cleaners, laundry services, repair shops and rental agencies opening everywhere. In the last two years, the consumer service market has expanded by 30% a year, and some companies have managed to increase their turnover by 400-500%.
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